If I'm going to a brick and mortar store it's generally out of desperation and quick need, knowing I'll be forced to buy low quality crap for bad prices.

Walgreens or Walmart, yes. But there are plenty of tiny shops around town that have handmade stuff or quality merchandise that you can't get on Amazon. I know I wouldn't buy a solid-wood antique furniture set from Amazon, for example.

He's not talking about small brick-and-mortar shops, he's talking about small web shops. There's tons of specialty web shops that have stuff you won't find on Amazon (or worse, as I found recently with the Litter-Robot litter box I was looking at, it's available on Amazon for 3x as much as it costs from the manufacturer, because the Amazon seller is a scammer that just buys the item and ships to your address and pockets the difference).