Re:Oracle’s Cloudy Future
by rconti on Thursday September 22, 2016 @03:25PM
(#12559507)
I guess the number of millions you need to spend per year to get this service is in the double digits, because it sure ain't in the single digits.
Oracle will let the ticket bounce around Tier 1 asking you basic questions for months until you just give up, just like every other vendor.
Sure, we've had our reps bring in pizza and beer during huge Oracle downtimes, but they never actually SOLVE anything. "Escalation" means "get a manager really mad at the poor support person", not "give it to somebody who knows what they're doing", because those support orgs don't have those people anymore.
OTOH, Oracle knows you're not about to stop your business for a year or two so you can figure out how to migrate a 150TB DB, and figure out how every little piece of code written over the past decade or two will handle the migration to different software.
Oracle will let the ticket bounce around Tier 1 asking you basic questions for months until you just give up, just like every other vendor.
Sure, we've had our reps bring in pizza and beer during huge Oracle downtimes, but they never actually SOLVE anything. "Escalation" means "get a manager really mad at the poor support person", not "give it to somebody who knows what they're doing", because those support orgs don't have those people anymore.
OTOH, Oracle knows you're not about to stop your business for a year or two so you can figure out how to migrate a 150TB DB, and figure out how every little piece of code written over the past decade or two will handle the migration to different software.