Truth be told, with Google Apps you get phone support and email support usually answers withing 24 hours in my experience.

Problem is they couldn't help me much when I had problems. Google Apps has serious limits and contacting support won't help you get around those limits. Most of the time support just tells you what you can already find in their online docs.

They only solved two issues for me: (1) when I wanted to change my primary domain, after 2-3 months of asking them repeatedly, they finally enrolled me into this beta programming and finally changed my primary domain. And (2) when I upgraded to the annual subscription and then changed my mind, they reverted me to the flexible pricing. On the other hand they couldn't even help with with an import gone wrong.

With FastMail I have had a good experience thus far.

> They only solved two issues for me: (1) when I wanted to change my primary domain, after 2-3 months of asking them repeatedly, they finally enrolled me into this beta programming and finally changed my primary domain.

Were you on the grandfathered free tier? It seems to be quite trivial to change the primary domain if you're on a paid tier.

No, I was on the paid tier. If you're talking about September 2016, maybe. I was talking about 2015, being just an example of how Google's support was unhelpful.