100% of donations directly fund patient care. We even pay the credit card processing fees out of our own pocket in order to keep the administrative costs at 0% for donors. If you donate $10, it'll be matched to $100, and every cent will go to the healthcare provider to cover the cost of the patient's care.

We can afford to do this by 1) raising money separately from a group of donors to cover our administrative costs and 2) enabling people who donate to patients to add a tip to help cover administrative costs (despite it being optional, ~2/3 of donors tip).

We're too new to have been rated by Charity Navigator. Regardless, even when we are rated I won't point donors there. I think Charity Navigator is a valuable tool (more transparency around nonprofits is a good thing imo) but I don't think it's an effective way of evaluating an organization's impact. It's focused on what % of donations nonprofits spend on programs (vs administration) but not on whether the programs work.