Kind of weird that they mention a workaround - which involves stopping and starting the service, but obviously only works if you know about the workaround. Why not apply it to everyone themselves. (via a script) or if they don't want to force the temorary disruptuon on everyone at least like create a button to try the workaround, and put it on the outage notification page... Stopping and starting it seems like something that wouldn't be that resource-intensive to apply to everyone, would it? Isn't a hack that applies the workaround to everyone better than an outage/downtime while they figure out a purer reason?