Not so much. Im dealing with a vendor right now -- we have paid support, and have spent thousands with them. As a developer, I have sent several fairly deep/detailed questions about their api and code. The response has been alternating evasions and attacks on my "style" for not using the api the way they intended.

If this is what profit motive gets me, I'll stick with "for the love of it" motive any day. There are jerks everywhere, at least with OSS I'm not paying for the privelege.

(The fact I'm using the vendor's stuff wrong is entirely possible, but the training supposedly included in our support package keeps getting delayed so I can't be certain how to properly use it).