Awesome! Thanks! I knew that there was going to be some discussion about this, but I hasn't seen the official policy yet.

> The account in question has no data.

Does this mean if the account has private repositories, even if unused / dormant, that a username cannot be freed? (Understandable policy.)

In any case, should I file a ticket, email support, or wait for automatic processes to kick in?

> Does this mean if the account has private repositories, even if unused / dormant, that a username cannot be freed?

Correct. We understand that sometimes users will be dormant for a while and when they have data of any kind, we have to give them the benefit of the doubt.

Please send us an email at support at gitlab to start the process.