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A comment on “Sonicwall products are not returnable”.

Re:“Sonicwall products are not returnable” by kipdotcom on Friday September 09, 2016 @11:51AM (#12463325)
Dell EqualLogic™ and EqualLogic-branded products, Dell|EMC, EMC and VCE-branded products, Dell Compellent™ and Compellent-branded products, Dell KACE™ and KACE-branded products, Dell Force10™ and Force10-branded products, PowerVault ML6000 tape libraries, PowerVault DL and DR products, Dell SonicWALL™ and SonicWALL-branded products, Dell Wyse™ and Wyse-branded products, Dell Quest™, Quest™, ScriptLogic™ and VKernel™ branded products, Dell Software branded products, Dell Data Protection | Rapid Recovery and Dell Data Protection | Rapid Recovery branded products, Dell StatSoft and StatSoft-branded products, non-Dell-branded enterprise products, enterprise software, and customized products may not be returned at any time.

[http://www.dell.com/learn/us/en/uscorp1/solutions/us-return-...]

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Re:“Sonicwall products are not returnable” by degenerate on Friday September 09, 2016 @12:05PM (#12463489)
Seriously, Dell has no excuse for how ridiculously buried this information is. Let's take these terms and stick them where they actually belong, right next to all the other crap they make me agree to EVERY time I purchase something:

http://i.imgur.com/MTOujSd.jpg

Was that so hard, Dell? Was it?

[ Parent | on HN ]
Re:“Sonicwall products are not returnable” by grahamburger on Friday September 09, 2016 @12:56PM (#12464005)
Well, let's be honest - Dell has no excuse for not allowing returns on these items. That's unbelievable, tbh. One of the reasons I buy most of this kind of stuff from Amazon.
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Re:“Sonicwall products are not returnable” by benologist on Friday September 09, 2016 @06:39PM (#12466545)
How is it even legal? Consumer protection laws are a thing in tons of countries specifically to stop companies exploiting people with eg, unfair refund policies... Steam/Valve recently learned that the hard way in Australia, Apple in Europe etc.
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Re:“Sonicwall products are not returnable” by user5994461 on Saturday September 10, 2016 @07:38AM (#12468729)
The product mentioned are expensive entreprisey products, mostly sold business-to-business.

The europeans laws offer little protection to companies. Consumer laws apply only when selling directly to consumers.

[ Parent | on HN ]
Re:“Sonicwall products are not returnable” by trentlott on Friday September 09, 2016 @12:25PM (#12463677)
But you probably wouldn't have bought it, then! They need to get rid of stock, obviously in whatever fashion they can.
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Re:“Sonicwall products are not returnable” by consto on Friday September 09, 2016 @02:45PM (#12464987)
This simply can't be legal in the EU, can it?
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Re:“Sonicwall products are not returnable” by heisenbit on Friday September 09, 2016 @03:20PM (#12465299)
In the EU the consumer is protected to a degree. In any case from what I gather we are looking here at a B2B and not B2C transaction. In B2B land company can get away legally with other terms as it is assumed they are dealing on more equal terms.
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Re:“Sonicwall products are not returnable” by CamperBob2 on Friday September 09, 2016 @04:22PM (#12465753)
That's crazy. 90% of random eBay sellers take returns. I would never have expected Dell to pull shit like this.
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Re:“Sonicwall products are not returnable” by roflchoppa on Friday September 09, 2016 @08:27PM (#12467012)
Thats why after 8 years, i have 100+ reviews, with 100% feedback. shit i should put that on a resume.
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Re:“Sonicwall products are not returnable” by CamperBob2 on Friday September 09, 2016 @09:47PM (#12467251)
There are certainly worse things you could put on a resume. It sounds silly at first, but I'd feel better about hiring someone who had hundreds or thousands of satisfied customers with few or no unhappy ones.
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Re:“Sonicwall products are not returnable” by oh_sigh on Friday September 09, 2016 @05:31PM (#12466215)
It may be for protection of other customers. A bad actor could order some of those devices, flash the firmware with an evil version(or somehow modify it), and then send it back to dell.
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Re:“Sonicwall products are not returnable” by CamperBob2 on Friday September 09, 2016 @07:40PM (#12466801)
(Shrug) So send it back to the factory for reconditioning. Charge the customer a reasonable restocking fee to cover the associated costs, if it happens enough to be a problem.

What? The factory can't restore the firmware to as-new condition? That's a bit of a problem in itself, isn't it?

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Re:“Sonicwall products are not returnable” by oh_sigh on Friday September 09, 2016 @10:41PM (#12467391)
It was just a guess - I have no real idea why Dell wouldn't allow returns on those items. And firmware was just an example. You could also solder in a completely separate computer if you really wanted to. Then you need to open the whole thing up and do visual inspections, reflash the firmware, test it, etc. It may not be worth it for $500, or cost close enough to $500 that they just don't allow returns.
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Re:“Sonicwall products are not returnable” by danielweber on Sunday September 11, 2016 @05:19PM (#12475799)
As someone who spent too many years at a Sonic Wall competitor, we always completely wiped the boxes we got back.
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