There are a number of reason why this could have failed on our end that users have run into in the past: anything from maybe entering your name incorrectly (people who type in "Alex" instead of "Alexander"), using the wrong address (if you recently moved, but registered at an old address), all the way to our DB being not quite up-to-date due to you having registered very recently.
Not saying its impossible for it to have been an "us" problem, but there are a lot of moving parts at play. There's also no real downside to registering twice (other than the loss of a couple minutes). Better to be safe than sorry
There are a number of reason why this could have failed on our end that users have run into in the past: anything from maybe entering your name incorrectly (people who type in "Alex" instead of "Alexander"), using the wrong address (if you recently moved, but registered at an old address), all the way to our DB being not quite up-to-date due to you having registered very recently.
Not saying its impossible for it to have been an "us" problem, but there are a lot of moving parts at play. There's also no real downside to registering twice (other than the loss of a couple minutes). Better to be safe than sorry