It is the same here, you never deal with the company, just send it to the store and they handle it from there.

The five or two year warranty is called "Reklamasjonsrett" in Norwegian which covers design and manufacturing flaws. It also states that the seller can try to fix it three times, after that it needs to give you something equivalent (i.e. a new phone of at least the price of the old) and that they can't charge the customer for any ting relating to the repair.

But we also have the "Garanti" from the manufacturer like you do.