It seems like these collapses are not caused by bureaucracy. Rather, they are caused by an inability of large companies and complex systems to focus on value creation for the market/group/people/person they are serving. People pay for things that add value to their lives if they can't do it themselves for free. These large corporations seem to focus too heavily on improving the bottom line, which is another way of saying "raise revenues above expenses, or cut expenses below revenues". Both of these are by products of real value creation, and should not be the focus, but the realized result of a focus on serving the target.