I see every day people being owned by phishing and malware and their privacy compromised because they are accepting HTMaiL.
I've heard people complaining about email conversations that they can't understand any more because every one used together top-posting, bottom posting, coloured inline replies and no trimming.
I want this madness to end. If it isn't empathy, what is it?
It's no different than telling billion people to stop using Flash or kiss a specific part of my body and rest peacefully. Except perhaps that we are a few anonymous "disgusting elitist curmudgeons" instead of being huge internet companies.
My approach is to go as far as I must to meet them halfway because I know I wasn't born perfect either.
Engineers are brilliant in ways that are rare, valuable and admirable. But they don't tend to have a great level of empathy and trust me, it's something worth cultivating.