I've been in this business a long time, and sadly the whole episode is entirely in line with the general level of competence and empathy that I've come to expect from the Windows division. SQL Server is really good, hugely impressed by .NET Core, but I can say nothing good about Windows today, and haven't been able to for an age.

Disclosure: I was one of the people that signed the petition to ask the EFF to get involved. The stories from people whose computers were taken out by upgrades that they were tricked into just got too much. If you think that this kind of thing is totally surprising, though, I'll refer you to the disaster that was the Windows 8 UI changes, and the swamp that has been the Windows Update experience lo these many years.