"I could not get past your first level support, who -- and I do mean this harshly -- sounded like they didn't pass first year business school."
They mentioned being a "case that falls outside [Stripe's] remit", and that Stripe didn't "give them the benefit of the doubt".
But when looking at the terms of prohibited items in Stripe. Drop shipping is not allowed.
So what is the actual deal here? Shopify being a large entity can get away with it? But someone who has a business can't do it?
That's where the problem lies and good luck getting past the firewall of support.
Sorry, but I would have loved to have done business with Stripe. But until they actually actively start working with new clients. Good luck with that.
Rants aside, Stripe has the best technical/developer support of any company I have every worked with. The constant presence of real technical resources in public IRC channels is phenomenal. I've been able to fire up irc, ask a question, and get an answer in under 5 minutes many times. Well done. I have not worked with support on production issues with charges though; I can't speak to that.
And thanks for the nice words about IRC! The folks in #stripe on freenode are always happy to chat.
I tried to speak to a manager who actually had a clue with business and was denied. In fact, I was pushed from pillar to post and spoke with 6 different people from the first tier support team.
It was at this point, I thought stripe was some fly by night operation, not garnering the level of praise that technical people here on hackernews were giving. Definitely not.
I think in future, should someone present you with a case that falls outside your remit. But is willing to do whatever it takes to work with you. You give them the benefit of the doubt and at least try to help them. In my case, you did not and that's not really great. In fact, you turned me into an enemy who went out to his community and turned a lot of people off you and onto your competitors.