I imagine they are also a tad busy. Answering this question would be a little like EMS personnel stopping in the middle of rescuing someone to give an interview to the press. Even if it isn't strictly against the rules per se, letting the patient die so you can mug for the camera isn't the best way to keep your job.

Well, if it's power outage as some news reported - then it's matter of Hydro utilities taking care of stuff and maybe typing the report on improving power supply redundancy.

However I think we don't know the whole story.