Re:Thousands of Delta passengers delayed by computer outage
by digler999 on Monday August 08, 2016 @01:41PM
(#12249506)
A ticketing system may not be "safety" critical, but its malfunction can cause tremendous discomfort and financial strain on people's lives. Being stranded far from home, missing an important event, or being put through hours of incredibly stressful situations is inexcusable.
Re:Thousands of Delta passengers delayed by computer outage
by sneak on Wednesday August 10, 2016 @09:40PM
(#12265851)
Then don't ever fly Delta. Consider this your official notice.
Re:Thousands of Delta passengers delayed by computer outage
by planetjones on Monday August 08, 2016 @03:20PM
(#12250220)
You look at it from a narrow consumer perspective. If a bank's IT systems fail for a period then the systemic importance clause kicks in, as the wider economy may be affected. Regulation already exists e.g. You can't fix interest rates, you have to be fair to consumers, etc. In today's modern world I want regulation on how some of these enterprises are managing the technology which underpins their operations.
That being said, of course I am much more likely to patronize businesses who do give me this type of information. Given a choice between a bank with satisfactory service and amazing transparency, and a bank with great service and no transparency, I will choose the former every time.
But government regulators opening up the working of private businesses is not a proportional response to your bill pay being unavailable for a few days.