Ah! Thank you! I've had this issue from time to time. I thought it is probably a software thing, not the keyboard.
Thanks to the link you've sent I now have a simple solution - tap both shift keys at once.. Great!
Thanks to the link you've sent I now have a simple solution - tap both shift keys at once.. Great!
It sounds like the person you spoke with wasn't familiar with the product. They've been aware of the problem for years. It's mentioned in the manual [1] and on their website [2].
[1] http://www.kinesis-ergo.com/wp-content/uploads/2015/06/conto... - Page 28.
[2] http://www.kinesis-ergo.com/support/technical-support/troubl... - "Weird behavior with Advantage keyboard".