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A comment on The EMV chip credit card transition in the US has been a disaster. Parent comment

Re:The EMV chip credit card transition in the US has been a ... by qq66 on Sunday July 31, 2016 @04:09AM (#12196136)
PINs are very costly because every time someone forgets one, you need to do an identity verification which usually depends on a human employee of the bank.
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Re:The EMV chip credit card transition in the US has been a ... by nocha on Sunday July 31, 2016 @05:29AM (#12196262)
I'm in the UK and I forgot my credit card pin a few years back. Getting it sorted was as simple as phoning an automated phone number, entering my card details and they then posted a new pin to the address they had on file. I highly doubt there was a single human involved in the entire process, and it was probably just an add to their lost card procedures.
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