I want to use Uber's software, just like this guy wants to use the software that came with the hardware that broke.

Look, I agree that I don't like what this company is doing. But I don't like what the unicorns are doing either. I'm arguing for consistency of viewpoint; and in terms of damage, what this company is doing is far less damaging to the economy (and I'm not referring to the damage Uber is doing to taxis, I'm in favor of that, I'm just in favor of a herd of Uber's competing, rather than a single player monopoly run by a sleazebag)