How is it typical of Indian businesses? I feel like this is overgeneralizing that aspect.
I can see what you mean in this specific instance though. I wonder if its just lack of experience in transitions from a small company to a bigger one in the India startup environment.
Re:India's Flipkart Has an Amazon Problem
by piyush_soni on Tuesday July 19, 2016 @02:20AM
(#12120125)
It is kind of the general business attitude here, unfortunately.
Re:India's Flipkart Has an Amazon Problem
by Ankurkkhuran on Tuesday July 19, 2016 @03:12PM
(#12124067)
I disagree. That is over generalization.
Re:India's Flipkart Has an Amazon Problem
by piyush_soni on Tuesday July 19, 2016 @03:38PM
(#12124242)
No, it's just generalization, and that's why I said general business attitude.
I would put the whole Indian business thing in a different way. India is a pretty difficult market. Its not that the companies don't care about the customers rather things get complicated too quickly.
Amazon had to cutback on its returns and refunds policy on mobile phones back in Feb/March. Comparatively I can still get refunds on Amazon US.
Logistics is also a nightmare in India which causes a lot of delays.
Re:India's Flipkart Has an Amazon Problem
by thewhitetulip on Friday July 22, 2016 @02:49AM
(#12142109)
The thing is I don't care about delays, refunds or returns.
All I care is that I get a good service. Amazon sends more communication, if their product is delayed, the make sure that they send a SMS. Of course we don't expect everything to be delivered daily
Basically it is obvious since Amazon has been matured into a good product since the past 30yrs!
Amazon is awesome, because it provides low prices + quality service. It isn't just "discount retailing"
Flipkart built its reputation on motorola phones because Moto was exclusive on Flipkart, beyond that they never really picked up, the thing is Flipkart's quality reduced time over time and their approach itself was wrong, they started on "discounts" when they should have started on maintaining their customer service.
But typical Indian business, once they "grow" they don't care about customers anymore, the only puzzling thing is that how does Flipkart act like it from now itself, by no definition are they grown or successful or both.