Re:Understanding Line, the chat app behind 2016’s largest te...
by simbalion on Friday July 15, 2016 @06:33PM
(#12104251)
I share your optimism, and I am confident we will figure it out, which is why I describe these apps and similar ones as fads. They prey on ignorance and that will not last forever because the users are becoming less ignorant, as recent history (30ish years) has shown us.
So KakaoTalk and that I use it is a thorn in my side. Client and servers are closed source, there isn't an API allowing for client replacements, the protocol is undocumented, there is no federation, it's known to be under government surveillance, you get a single login session per SIM so you can't do multi-identity on the same device, there are no clients for open platforms, there is no open governance of any kind. It's so wrong.
At the same time I've learned it's wrong to resent the user and their lack of care and diligence. It's misspent energy and distracts from forward progress. It doesn't ever change minds. Instead you need to try and have empathy and understand why they do what they do, and why their priorities are different. They're not weak.
The truth is, KakaoTalk does what it does very well and friction-free. The UX is great. They improve things regularly and thoughtfully, supporting what people actually do with the app. It's kinda magic. The stupid .gif's aren't stupid at all, they're ~$3 for ~20, and users would readily say they're worth that - and they're right, compared to the value they get out of a hamburger it's a steal. They meaningfully make their days better.
If you want to beat it, you have to be at least better at the things people care about. It's not easy, because it's very good at them.
I hope we figure it out.