I appreciate the benefits of incident support.... but tbh i've never hit a use case where i've needed it. Most issues you can work through yourself and if there is a serious fundamental flaw in the base code you can always find people in the right places to report it to.

With my experience with working with Windows Mobile: EXPECT NO SUPPORT. Most of the problems are due to the OEMs and some of the major ones I worked with (Symbol, Intermec, Datalogic) had support that was hilariously bad / non existent.