Facebook outsources support to certified regional specialists.
You can find contact information for your region/niche on their partner directory site: https://facebookmarketingpartners.com/
You can find contact information for your region/niche on their partner directory site: https://facebookmarketingpartners.com/
Gmail: 1-877-355-5787 YouTube: 1-855-500-2756
Never done business with Facebook, can't help you there sorry!