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Re:Amazon Elastic File System – Production-Ready in Three Re... by CaptSpify on Wednesday June 29, 2016 @11:29AM (#12002257)
I think this perspective really depends on who you are supporting. This is my experience:

1) Actual customers: They want you to fix it. They don't care who's fault it is, they are dependent on you.

2) Internal customers: They want someone to blame. They don't really care that it's down, they just want to point the finger at someone when their report goes out late.

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