Re:Nexus One’s slow sales blamed on online-only strategy
by KWD on Wednesday March 17, 2010 @11:10AM
(#1198712)
I'd add lack of customer support as well. I'd be willing to go with the Nexus One, but I know Google has a really poor history for customer service across all their products/services. Until they learn to provide this I'll still buy through the normal channels.
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Re:Nexus One’s slow sales blamed on online-only strategy
by jrockway on Wednesday March 17, 2010 @11:39AM
(#1198790)
What kind of customer service are you expecting for a phone? Help inserting the SIM card?
Re:Nexus One’s slow sales blamed on online-only strategy
by KWD on Thursday March 18, 2010 @10:08AM
(#1201298)
So you downvoted me because you did not like my opinion.
The thing with Customer Service is that when you don't need it, sure everything is fine. When you do need it, you want to be sure it's there. My problem is, with Google you can't be sure. And that could be problems with ordering the phone, warranty service, or whatever other unforeseen problem comes about.
Look at Google's history, and with whatever product they offer, be it Gmail, Apps, AdSense, Adwords, and you easily find the Customer Service complaints. For buying a phone, I have a choice. For Adsense/Adwords, not so much.