Excellently stated. I had a discussion on /r/syaadmin a few weeks ago about I take my role as a PM to an interesting place.

In addition to keeping the project and developers on task, I'm anal about making sure our agile tools are NOT a chore to use. They should feel as natural to interact with as a mouse and as nonobtrusive to the workflow as adding lines to a text file.

Principle here for us is to make our entire ops wheelhouse as frictionless as possible.