NETGEAR has previously informed our resellers that retailers are not to resell cameras which have been returned. The Arlo camera system in this instance was resold without our authorization. When setting up a previously owned camera it is advised that all Arlo cameras be reset from the original base station, which will clear connection with any previously existing account. The configuration for the camera needs to be cleared as the settings may contain associated account information of the previous owner. NETGEAR is aware of this concern and takes the security of our customers seriously.