The customer service has drastically dropped. To the point where there customer responses have poor spelling (and don't actually solve the problem). They allow third party sellers which sell counterfeit goods - meaning you have to carefully look at who is actually selling the item you are about to buy. If you buy shoes its clear Amazon isn't getting the same quality as the bigger box stores despite selling the same brands.

Amazon is quickly becoming the walmart of the internet for me. I'll buy from them because its easy but I don't expect them to sell me a quality product.