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A comment on New research: cashiers who have their own lines move customers more quickly. Parent comment

Re:New research: cashiers who have their own lines move cust... by ubernostrum on Sunday June 12, 2016 @08:00AM (#11887697)
As a customer I only, only care about my perception of speed, not actual speed.

Which in turn can be gamed. See the infamous story from Houston, where there were large numbers of airport complaints saying it took too long for arriving baggage to reach the bag claim. The solution was:

http://www.nytimes.com/2012/08/19/opinion/sunday/why-waiting...

(they rearranged things to increase the distance between arrival gates and bag claim; it still took the same amount of time to deliver bags to bag claim, but now passengers spent more time getting to the bag claim and less time waiting at bag claim, so they perceived it as faster and complained less)

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Re:New research: cashiers who have their own lines move cust... by cbanek on Sunday June 12, 2016 @09:35AM (#11888023)
I've also heard a similar story about complaining about elevators taking a long time, but after installing floor to ceiling mirrors in the lobby, people were distracted enough where it didn't feel like it took as long and stopped complaining.
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