Re:New research: cashiers who have their own lines move cust...
by JoshTriplett on Sunday June 12, 2016 @12:21AM
(#11886624)
> How about studying the most 'human' checkout setup?
> Used to be that you could make small talk
If you want to satisfy as many customers as possible, you'd need to handle both: the customers who want a human face, and the "is there a machine I can speak to instead" customers. Not everyone considers human interaction a feature in a transactional setting.
> Used to be that you could make small talk
If you want to satisfy as many customers as possible, you'd need to handle both: the customers who want a human face, and the "is there a machine I can speak to instead" customers. Not everyone considers human interaction a feature in a transactional setting.