Re:How We Lost User Engagement After a Redesign
by theoh on Thursday June 09, 2016 @10:49AM
(#11869723)
It's culture, what can you do.
There's a 2004 paper along the lines you mention by Simon Yuill: http://www.lipparosa.org/essays/code_brut.pdf
As for the term itself, there's always a risk of imprecision when laypeople discuss the concepts used in certified professions.