I agree with this, but the failure is one of the government to "train" its appointed/elected members adequately. It should never be acceptable for STATE to conduct official business over private email, that just just be the rule. And while previous secretaries have also "worked around it" it is something the FBI should intervene on and enforce. The pressure of it being hard to do can lead to better funding/resources on making it easier to use, but the going in position should be "You shall not ... and if you do we're coming after you."