Re:Apple Sent Two Men to My House
by dspillett on Wednesday May 18, 2016 @05:19AM
(#11720690)
> They don't seem to care unless there's a chance of other people noticing.
Many years ago I was having trouble getting some accounts closed with NatWest (after a few cockups on their part already I moved to FirstDirect). I happen to work for a company that produces compliance software and offered related consultancy so we had copies of the FSA (then new, since reformed as the FCA) complaints manual lying around.
After months trying to get traction on the closing the accounts (including warnings of charges because one of them was "under funded" by virtue of having been emptied because I wanted it closed) including a couple of face-to-face meetings in the branch (back then little was done remotely), everything magically sorted itself out after the day I went in and read from that manual while waiting to be seen...
It isn't just "others noticing": any sort of fallout gets things more noticed.
In hindsight I had a case to just go strait to the authority about it and probably should have done. The bank would probably have got a five grand fine and I might have been compensated for my wasted time...
Many years ago I was having trouble getting some accounts closed with NatWest (after a few cockups on their part already I moved to FirstDirect). I happen to work for a company that produces compliance software and offered related consultancy so we had copies of the FSA (then new, since reformed as the FCA) complaints manual lying around.
After months trying to get traction on the closing the accounts (including warnings of charges because one of them was "under funded" by virtue of having been emptied because I wanted it closed) including a couple of face-to-face meetings in the branch (back then little was done remotely), everything magically sorted itself out after the day I went in and read from that manual while waiting to be seen...
It isn't just "others noticing": any sort of fallout gets things more noticed.
In hindsight I had a case to just go strait to the authority about it and probably should have done. The bank would probably have got a five grand fine and I might have been compensated for my wasted time...