When I used their recommendations for lenders to apply for lower APR home refinancing (the core service they offer). I did it twice and neither bank ever even got back to me. It was like the form I filled out on the home-Account site just went to no where. Scary stuff when you're submitting a lot financial data. Anyway, I cancelled my account after that and changed some passwords elsewhere and moved on.
I then had to ask them three times over the next few months to stop billing me. Finally had to get someone on the phone which took several calls. I will say the CSR I spoke to was great, but the product is so hopelessly broken otherwise it doesn't factor.
So... Terrible experience with Home-Account. It's too bad, too. They're stated business model really solves a problem a lot of people had/have, their execution is just awful.
A lender did get back to us, but promised a rate they couldn't actually get, and eventually stopped calling. We also have really good credit, so perhaps that's why I at least got an initial call back.
I cancelled right away and still occasionally get emails from them. Odd! Anyway, I really think they have become a Scam service now. Has anyone had any good experiences with them?