It often reminds me of retail establishments that pay profit-shared wage vs. commission-based retail wage. I've actually had very earnest interactions with Apple retail employees, and they will recommend me products they personally like; Fry's Electronics employees will constantly try to sell, to the point of annoyance (the one guy even pressured me by saying he was short of electronics extended warranty sales quota by 1 sale, and that I would move the needle for him).