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Re:“Ask 'why' five times about every matter” by humanrebar on Monday May 09, 2016 @09:42AM (#11659739)
On the other hand, it's frustrating to call up the ISP help line to get a bad router replaced and get treated like a troglodyte.

Likewise, I'm probably qualified to diagnose when my laceration needs stitches. A conversation about problems and not solutions are frustrating at that point.

Re:“Ask 'why' five times about every matter” by Bartweiss on Monday May 09, 2016 @11:10AM (#11660377)
Which is what makes this comic so powerful: https://xkcd.com/806/

The people asking the questions are trying to defend against false confidence, but drive the people with justified confidence crazy. Being able to filter for "I know you're competent, we can skip ahead a bit" is really powerful.