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A comment on Ask HN: Is anyone actually excited about using chatbots?. Parent comment

Re:Ask HN: Is anyone actually excited about using chatbots? by skewart on Monday April 25, 2016 @02:23AM (#11562754)
> People already seem to prefer to interact with a brand using Twitter than the phone.

Do you think they prefer to use Twitter because of the conversational UI? I've always thought it was because Twitter is public, so brands respond to complaints quickly out of fear that they will look bad otherwise.

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Re:Ask HN: Is anyone actually excited about using chatbots? by onion2k on Monday April 25, 2016 @02:33AM (#11562775)
I don't know why, but if it is speed and visibility as you suggest, a chat bot hooked up to Twitter would be a really valuable asset to a business.
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