It sounds like they needed it the next day after they called support, at which point they had already waited some time without it shipping.

Good point. Still sounds like the commenter expected it before the guaranteed date, but maybe Amazon just screwed it up that badly.

The guy above is correct. The order said 5-8 days and I ordered it on Monday and needed it Saturday. 5 days could have possibly allowed it to arrive on time even within the window and I had past experiences where Amazon had just shoved stuff in the mail and it arrived in 2 days. HOWEVER, they waited until Thursday to even start the shipment process because then it would've arrived on/around Tuesday of the next week making it 7ish days which is the longer of the range as well.