Apply HN: EcommerceBot – A bot for ecommerce to handle customer support

Re:Apply HN: EcommerceBot – A bot for ecommerce to handle cu... by danieltillett on Monday April 18, 2016 @07:37PM (#11523869)

I help out with the online chat for my wife’s business sometimes and it is amazing how many different types of questions you get asked. Sure around 50% are one click away in the FAQ, but around 50% are unique in some aspect.

The key to making this work will be the quality of the data behind the bot and the quality of the AI. These are hard problems, but if you can make them work then you will have a very impressive product.

[ Parent | on HN ]

Re:Apply HN: EcommerceBot – A bot for ecommerce to handle cu... by guillegette on Tuesday April 19, 2016 @07:42AM (#11526260)

Hi there, funny enough this idea came up helping my wife with her online store. Yes, it is a hard problem and we are up for the challenge. Initially will be a hybrid of manual answers and automatic while we train the algorithms But with enough questions and multiple stores we should be able to have a very good knowledge base.

[ Parent | on HN ]