Re:Namecheap live chat social engineering leads to loss of 2...
by rudolf0 on Tuesday April 12, 2016 @01:34PM
(#11481656)
It is petty to list it as #1.
However, it's relevant to the story because there's a huge difference between sending a password reset to the email already listed on an account vs. resetting it for any random person who starts a chat.
This doesn't excuse their other issues, but it makes the customer support rep's behavior a bit less awful, even if they still violated protocol.
However, it's relevant to the story because there's a huge difference between sending a password reset to the email already listed on an account vs. resetting it for any random person who starts a chat.
This doesn't excuse their other issues, but it makes the customer support rep's behavior a bit less awful, even if they still violated protocol.