I tried to call a few times and unfortunately kept getting disconnected from my VoIP line. I ended up using their live chat and the person I spoke to was very quick in recognizing it as a social engineering attack and worked with me to reset all my information.

Following up I had to reset my passwords a few more times to ensure the attacker's session was properly terminated. They identified the IPs accessing my account but they were all proxy IPs from Europe and Israel so not much could be done.

I still have the support tickets the attacker made, and I feel their support staff should have recognized it as a compromised account (they changed the name to "John Smith", bad spelling / grammar, asking to reset the root password, accidentally "lost" their private key and need password logins and root SSH enabling, etc).

Aside from this incident though I've been pretty happy there, the hardware is competitive, uptime is good and the network is solid which is all I really ask for with a server provider.