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Re:Namecheap live chat social engineering leads to loss of 2... by matthewdrussell on Tuesday April 12, 2016 @11:16AM (#11480272)
You're right. And this sounds like constructive feedback which we love and are always open to.

Our KB platform is getting some attention as articles are improved and then the UX will be overhauled. We have work to do here and we're doing it.

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