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Re:Namecheap live chat social engineering leads to loss of 2... by tyingq on Tuesday April 12, 2016 @11:07AM (#11480184)
The key part of what he said there was "managed".

It's a $30 to $75 a month upcharge on top of the base VPS price. I don't think the OP was paying for a managed VPS.

Edit: Apparently, only the $75/month package includes backups. The $30/month package does not. (http://i.imgur.com/Iy7iacH.png)

Re:Namecheap live chat social engineering leads to loss of 2... by matthewdrussell on Tuesday April 12, 2016 @11:10AM (#11480203)
This was a self-managed/unmanaged VPS, correct.