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Re:How three connected hardware companies killed their devices by danso on Friday April 08, 2016 @09:28PM (#11459424)
...On the other hand, what happens when a company stops supporting a product but allows it to keep functioning afterwards...and at some point, the maintenance-mode device fails and hurts the user? One of the purported benefits of connected hardware is that a company can push out updates and fixes and users don't have to worry about paying attention (as much) to warnings and recalls when it comes to software.

When a product is initially released, users come to expect that support. If a company needs to shut down a product line and continued support...sure, ideally, users will pay attention and slowly migrate to new hardware when they can, just like people are still getting by with cars that have deadly airbags because they haven't had the time to leave their car at the shop...but as devices continue to have a feature set more dependent on the cloud and instant-push-updates...is there potential harm in letting a life-critical device function in zombie mode in such a way that it's good enough for months or even a year after the shutdown, but may be deadly sometimes afterward? The additional problem that connected devices add to the mix is that consumers have a hard time distinguishing between what features require the cloud and which features can work independently.

Obviously, there should never be the situation in which a critical device just dies as soon as the company shuts down its servers. Life-critical time-sensitive things, such as a heart pump, should thus be designed to operate independently, with connectedness being an optional feature.

But for other things, such as a smoke alarm...if a company designed it in such a way that connectedness is essential to its functionality, and that its usefulness in zombie mode can't be predicted a year down the road...can't it be argued that it's more responsible for the company to give the user a hard cutoff, rather than allowing the user the false comfort of zombie mode?

Re:How three connected hardware companies killed their devices by Silhouette on Saturday April 09, 2016 @02:40AM (#11460240)
You seem to be accepting the premise that these kinds of devices need to be connected or have ongoing software support in the first place. Why? A huge amount of Internet of Things junk seems to be normal equipment with an added dependency and a related added failure mode introduced for no apparent reason.
Re:How three connected hardware companies killed their devices by pjc50 on Saturday April 09, 2016 @05:59AM (#11460678)
You're overlooking that bricking the device may be illegal. If it is to have an expiry date, it should be printed on the product - all radiation-based smoke detectors already have this.

Bricking the device remotely may be a criminal offence if it's not specifically permitted in the EULA. And if it is permitted in the EULA, that term may not be enforcable. And if it is enforcable, then all consumer reporting/review organisations should point advise you never to buy the product.

Certainly if one of my devices got remote-bricked I'd be taking legal action.

Re:How three connected hardware companies killed their devices by farzadb82 on Friday April 08, 2016 @10:21PM (#11459592)
As someone in a different thread put it "It's not so much about the cost of the device as much as it's about the time invested in setting things up".

It's very poor form to sunset a product without offering users (your early adopters none the less) a easy migration path to another product. Had there actually been data standards for setup and captured data, I'd expect the ability to export my setup and data so that I can use it to configure an alternative product.

Re:How three connected hardware companies killed their devices by danso on Friday April 08, 2016 @10:43PM (#11459643)
Oh no doubt, I think these instances are poor form, and in this young age of IoT, companies as big as Nest/Google should bend over a bit backwards for early adopters when it comes to sunset period and possibly even rebates...if nothing else than to treat them like loss leaders.

But later on, as always-on-devices are the norm...I do think it'll be more acceptable -- with the appropriate regulations and consumer protections -- to kill a device at the end of the cycle instead of designing it to operate as a zombie, in the same way that users accept that MMOs and other multiplayer-heavy games are heavily dependent on company servers...though in that case, it's easier to design a game to allow non-official servers so that the community can carry on after the official shut-off...but that's where the analogy of video game == important home device ends, of course.

Re:How three connected hardware companies killed their devices by brudgers on Friday April 08, 2016 @11:57PM (#11459824)
The recent example of bricking is not just "some company". It is Alphabet establishing a precedent.
Re:How three connected hardware companies killed their devices by pessimizer on Saturday April 09, 2016 @08:19AM (#11460958)
> But for other things, such as a smoke alarm...if a company designed it in such a way that connectedness is essential to its functionality

This is the irresponsible part.