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A comment on Nest Reminds Customers That Ownership Isn't What It Used to Be. Parent comment
Here's an example of how it often works in practice, although on a shorter timescale: http://forums.pepipoo.com/index.php?showtopic=52242
Laptop power socket fails within 6 months. Is repaired, fails again. Demands refund, is refused. Takes company to small claims court; they fail to mount an effective defence and are in any case in the wrong, so he wins £400+costs.
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Here's an example of how it often works in practice, although on a shorter timescale: http://forums.pepipoo.com/index.php?showtopic=52242
Laptop power socket fails within 6 months. Is repaired, fails again. Demands refund, is refused. Takes company to small claims court; they fail to mount an effective defence and are in any case in the wrong, so he wins £400+costs.