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A comment on How Candy Japan got credit card fraud somewhat under control. Parent comment

Re:How Candy Japan got credit card fraud somewhat under control by Matt3o12_ on Tuesday April 05, 2016 @05:56PM (#11434867)
Maybe op was referring to free customers that are rude, and impose big costs to you (way above the average support ticket).

But agreed, if I get bad support as a free customer, how can I know that the support will get any better if I start paying (except for services that sell support). When I get an instant response to a question from a friendly support, I would say that I'm far more likely to upgrade to their paid server.

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Re:How Candy Japan got credit card fraud somewhat under control by optimiz3 on Tuesday April 05, 2016 @07:18PM (#11435367)
The point is that toxic customers tend to sap your bandwidth. If you impose a time cost on them it throttles their ability to do so.

One way or another the problem works itself out, which lets you focus on the paying (i.e. actual customers).

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