Microsoft Bot Framework

Re:Microsoft Bot Framework by LoSboccacc on Wednesday March 30, 2016 @02:33PM (#11391772)

IBM is already selling an automated bot that can rplace a level I support questionaire by chat or voice and saw something similar in use (but not the IBM idk how well that works) so at least you get a real, compelling case for it and it is not just up in the air

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Re:Microsoft Bot Framework by douche on Wednesday March 30, 2016 @06:40PM (#11393587)

Hmm, wonder why they aren't using it internally. IBM moves a lot of their internal helpdesk support through IM, but far as I know, there's real people on the other end of it, for all but the simplest cases.

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Re:Microsoft Bot Framework by LoSboccacc on Thursday March 31, 2016 @03:40AM (#11395591)

from my experience every help desk question require a team just to find that one person which has the knowledge to answer, it'd be a haunting task to find all the bits around any products and place them in an actionable knowledge base XD

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Re:Microsoft Bot Framework by 2sk21 on Thursday March 31, 2016 @08:01AM (#11396481)

As it happens, I work on the Watson dialog service which is being used to make this and similar kinds of bots. IT support is just one of the use cases that we are working on.

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Re:Microsoft Bot Framework by tonylucas on Wednesday March 30, 2016 @03:11PM (#11392067)

This is the area we (www.converse.ai) are focussed on, as it's solving a real pain point.

Semi or fully automating realtime customer service is definitely a real use case :)

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