Are you saying she was surprised by the news' idiocy?
There were shows which identified themselves as providing "news" and she wanted to hear the "news" but it had never occurred to her that she and the media would disagree on what that word meant. The thing that took her away from single tracking mainstream media was Michael Jackson's death. It was tragic but she just wasn't that interested in it and so many other things were happening at the same time that were getting no coverage that she could see. I suggested she seek out other sources of information and she did. A trip to the library for copies of various magazines and other newspapers and she was amazed at how much stuff she was not getting in the channels that she had voluntarily limited herself too.
Her big epiphany was that there is no "this is the information we're not sharing with you" summary. And without that summary, you don't know what you don't know unless you go looking for it.
Then culture has never in the entire history of man been "A-OK".
Which is perhaps true. But since it would basically be true by definition, it's not very useful, either practically or academically.
That wasn't really the case in the olden days, where gatekeepers controlled access to the media and a large audience. If your local/national newspaper was lying, you'd only know if you were deeply involved in the subject or went to serious lengths to research it. At which point, so what? You'd have no way to easily publish your findings and get a large portion of society hearing them and realising the current media were lying to people or pushing a distorted narrative.
The internet has merely made it easier to fact check people's claims and expose the mistakes made (and lies told) by the 'establishment'.
Note: Of course, the media could indeed be worse for various reasons (like say, the internet making decent journalism too expensive to be viable and culling the herd down to 'those best at attracting attention to themselves'), but you have to question whether things really were ever 'good' here, or whether the barriers to entry just made them appear to be 'good'.
I think before Vietnam journalists largely imagined themselves on the same side. I think after Vietnam, government propaganda got a lot more sophisticated. Besides that, the business model collapsed, making newspapers into supplicants and leading to cutback in resources devoted to investigative journalism. The latest trend of advertorial has newsrooms basically renting themselves out to businesses to write ad copy; how can you really cast yourself as an objective investigator after doing that?
Of course, journalists who imagine themselves as part of the circle of power are a problem but were around in the past too.
I guess my primary complaint is that the author assumes the ignorant masses can learn nothing useful from "Friends". Plenty of academians have had epiphanies during a break from studying/working.
Anyone who claims to know the single event that brought down Rome is a fool.
Related: https://xkcd.com/603/