I finally switched from Comcast to another provider and I get the same service now for half the price. It wasn't customer service that drove it, it was their predatory attitude toward offering deals to keep me onboard, then gradually increasing the price of my service. When I left, I called to cancel my service, and they sent me for a 10-minute conversation with a "customer loyalty rep" or some such thing, who wouldn't even give up when I made it clear that the other company's box was already installed and working in my house.