Re:New Photoshop UI has become a major problem on the offici...
by nkozyra on Wednesday March 16, 2016 @09:24AM
(#11297045)
I think that's the big problem with digesting reactions to change. Sometimes a company goes and just arbitrarily changes something because 1 or 2 people feel like it makes sense. Then everyone's paying for it.
But other times they do UX testing and over time discover that B is better than A. But throw that in front of a new user and it's initially harder and therefor frustrating.
If the driving paradigm is "if it ain't broke, don't fix it," that's going to lead to a stagnant product. Because sometimes it ain't broke, but it also ain't ideal and people are just used to it.
So when there are fundamental changes to UX beyond color scheme - and perhaps even including - I think there needs to be detailed communication as to why and why it's better now.
But other times they do UX testing and over time discover that B is better than A. But throw that in front of a new user and it's initially harder and therefor frustrating.
If the driving paradigm is "if it ain't broke, don't fix it," that's going to lead to a stagnant product. Because sometimes it ain't broke, but it also ain't ideal and people are just used to it.
So when there are fundamental changes to UX beyond color scheme - and perhaps even including - I think there needs to be detailed communication as to why and why it's better now.